Notation Based on the Act on Specified Commercial Transactions
Seller
OurPlan Inc.
Responsible Representative
Hiroki Iwasaki
Address
158-0094
Yanagikoji Higashikado 3F, 3-11-1 Tamagawa, Setagaya-ku, Tokyo, Japan
Phone / Fax
050-1724-0256
Payment Method
- Credit card
- Convenience store payment
- PayPay
- Bank transfer
Charges Other Than the Product Price
Payment processing fees depending on the chosen payment method
Minimum Order Quantity
From one item
Sales Price
As listed on each product page
Validity of Order
Please send the ashes within one (1) month after placing your order.
If they do not arrive at our company within two (2) months, the order will be canceled.
Delivery Time
Unless a specific delivery date is designated, after confirming payment,
we will ship within three (3) months after the ashes arrive.
Delivery Method
After our arrangement, delivery by a courier company
Returns / Defective Items
Cancellation Before Production
- If you contact us before production begins, we will accept cancellation.
For customers to whom we have sent an ashes shipping kit, a fee of JPY 1,100 will be charged. - For credit card payments, the card company’s refund fee will apply.
Please bear a 5% refund processing fee. The card company will refund the amount after deducting the fee.
Cancellation After Production Begins
- If you contact us after production has started, we are sorry but we cannot issue a refund.
Delivery will proceed as usual.
Damage During Transportation
- If initial defects occur due to damage during transportation, please contact us. We will promptly remake the item or produce one additional piece, with shipping and handling charges borne by us.
- Please contact us within 14 days after the work arrives.
Lost Shipment
- If you have sent ashes to us but have not received an arrival confirmation email, please contact the courier yourself. We will also assist upon request.
- If a shipment of the completed work from us has not arrived, please contact us. We will inquire with the courier and inform you of the outcome.
Procedure
- Please contact us by email. If possible, attach photos of the product, the damaged box, and any problem areas.
- We will notify you by email of the detailed steps.
We do not accept returns or refunds due to customer convenience or differences from image after delivery.
Notes on Representations and Products
- The nature of ashes varies by individual, and the finished work will have unique characteristics.
- We make every effort to ensure product photos reflect actual colors; however, colors may differ depending on your monitor settings and room lighting.
- Product specifications are subject to change without prior notice.