Privacy Policy

OurPlan Inc. (hereinafter referred to as the “Company”) establishes this Privacy Policy (hereinafter referred to as the “Policy”) regarding the handling of users’ personal information and other related data obtained through the use of the services operated and provided by the Company over the Internet and related networks (hereinafter collectively referred to as the “Service”).
Unless otherwise specified, the terminology used in this Policy shall be interpreted in accordance with the Act on the Protection of Personal Information of Japan.

Article 1 (Compliance with Laws and Guidelines)

The Company shall comply with the Act on the Protection of Personal Information and other applicable laws, the guidelines established by the Personal Information Protection Commission, and this Policy, and shall handle information obtained from users in a lawful and appropriate manner.

Article 2 (Types of Information Collected)

The Company collects the following information (including personal information, sensitive personal information, and information related to individuals; hereinafter referred to as “Personal Information, etc.”) from users in connection with their use of the Service or inquiries about the Service.

(1) Information provided by users through the Service

Email address, name, phone number, age, gender, address, information related to the designated services used, and any other information submitted through communications or inquiries made to the Company or the Service.

(2) Information automatically collected during Service use

Cookies (including similar technologies, hereinafter referred to as “Cookies”), IP addresses, browser information, and other technical data related to the devices and networks used to access the Service.

The Company may obtain users’ sensitive personal information when it is transmitted through the Service.
Users are required to agree to the collection of such information before using the Service.

Article 4 (Purpose of Use)

The Company uses Personal Information, etc. within the scope of the following purposes:

To provide the Service and after-sales support to users
To provide information to third parties designated by users based on their consent
To process payments for paid services (the Company does not collect credit card numbers or security codes)
To send notifications and information related to the Service or the Company’s business
To analyze usage for service improvement, development of new services, and marketing purposes
To respond to inquiries
To deliver optimized advertisements

Article 5 (Provision to Third Parties)

In principle, the Company does not disclose or provide Personal Information, etc. obtained from users to third parties.
However, the Company may provide such information to appropriate third parties within the minimum necessary scope in the following cases:

When prior consent has been obtained from the user
When disclosure is necessary pursuant to the Terms of Use (hereinafter referred to as “Service Disclosure”)
When providing information to advertising service providers for the purpose of optimized ad delivery (e.g., personalized ads by Google, Meta, X)
When required by law or regulation

For more details on the handling of data for personalized advertising, please refer to the following:

Article 6 (Outsourcing of Data Processing)

The Company may entrust part of its operations to external contractors and, as necessary, provide them with certain user information within the scope of the stated purposes of use.
In such cases, the Company shall carefully select contractors under its responsibility and ensure through contractual or other appropriate means that such contractors properly handle Personal Information, etc.

Article 7 (Handling of Anonymized Information)

The Company may create anonymized information by removing identifiers such as names and email addresses so that specific individuals cannot be identified or the information cannot be restored.
Such anonymized information is used solely within the Company and is not provided to third parties.
(Items included in anonymized information: age, gender, address (prefecture, ward, city, or town only), and content of services used)

Article 8 (Handling of Pseudonymized Information)

(1) Creation of Pseudonymized Information

When creating pseudonymized information (information processed so that individuals cannot be identified without reference to other data), the Company shall:

(a) Process the information appropriately in accordance with legal standards
(b) Implement safety management measures to prevent leakage of deleted information or processing methods
(c) Not cross-reference with other information to re-identify the individual concerned

(2) Purpose of Use

If the Company changes the purpose of using pseudonymized information, it shall specify the new purpose as clearly as possible and disclose that the information in question is pseudonymized.

Article 9 (Safety Management Measures)

The Company takes necessary and appropriate measures to prevent unauthorized access, leakage, loss, or damage of Personal Information, etc., including strict authentication controls and prohibiting physical reproduction of data, while giving due consideration to the inclusion of sensitive personal information.

Article 10 (Requests for Disclosure, Correction, or Deletion)

When a user or a duly authorized representative submits a request (hereinafter referred to as “Disclosure Request”) for the disclosure, correction, deletion, suspension of use, or suspension of provision to third parties regarding stored Personal Information, etc., accompanied by the necessary documents, the Company will verify the identity of the requester and respond within a reasonable timeframe.
Please note that depending on the content of the request, the Company may decline to respond as permitted by law.

(Required Documents)

Proof of identity (e.g., both sides of driver’s license, My Number card, passport, etc. with name, address, and photo, valid at the time of submission)
For representatives, attach one of the following documents:

(1) If requested by a legal or voluntary representative

(a) Legal representative: Certificate of registered matters or family register showing relationship (issued within 3 months)
(b) Voluntary representative: Letter of proxy

(2) For Service Disclosure requests

Documents proving the user’s death or inability to express intent (e.g., medical certificate)
In cases involving protection of the user’s property or body, sufficient documentation proving the need for such protection

(Disclosure Fee)

A fee of 1,000 JPY (including tax) per request shall apply for disclosure requests.
Payment must be made via bank transfer to an account designated by the Company, with transfer fees borne by the requester.

(Request Methods)

Requests may be submitted through any of the following:

Procedures via the Service
Postal mail to the Company
Email to the contact address below

Article 11 (Use of Cookies)

The Service uses Cookies to enhance user convenience. Cookies do not contain information that identifies individuals.
Users may refuse or restrict the use of Cookies via browser settings; however, some parts of the Service may not function optimally as a result.

Article 12 (Use of Third-Party Services)

The Company uses Google Analytics, a service provided by Google LLC, to collect browsing data based on Cookies set by the Company or Google.
The Company may use the analysis results to understand user behavior and improve business operations.
For details on how Google handles data, please refer to the following:

How Google Uses Information from Sites or Apps That Use Our Services

Additionally, the Company may use external services for payment processing and Service operation, in which case those service providers may collect and share certain user information. Such data will be managed and used in accordance with each provider’s privacy policy.

Article 13 (Changes to the Policy)

The Company may revise this Policy as deemed necessary. Any changes will be announced via the Service or by other appropriate means, specifying the content and effective date.

Article 14 (Contact Information)

For inquiries, complaints, or opinions regarding the handling of Personal Information, etc. or this Policy, please contact the Company at the email address below.

(Contact)

info@ourplan.jp

(Personal Information Handling Business Operator)

OurPlan Inc.
Representative Director: Hiroki Iwasaki
Yanagikoji Higashikado 3F, 3-11-1 Tamagawa, Setagaya-ku, Tokyo 158-0094, Japan

Revised: May 19, 2025
Established: February 17, 2025